Privacy Policy

Last updated: 26/01/2026

Hair Therapy London is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Hair Therapy London is a scalp and hair wellness clinic specialising in holistic trichology and scalp therapies.

Business name: Hair Therapy London
Owner: Monica Valente
Website: www.hairtherapylondon.com
Contact email: hairtherapyldn@yahoo.com

For the purposes of data protection law, Hair Therapy London is the Data Controller of your personal data.

We may collect and process the following personal data:

Personal details

• Name
   
• Email address
   
• Phone number
   

Appointment & service information

• Booking details
   
• Treatment history
   
• Consultation notes
   

Health-related information

• Scalp and hair concerns
   
• Health, lifestyle, nutrition, and stress-related information you voluntarily provide
  (This is considered special category data and is handled with strict confidentiality.)
   

Website & technical data

• IP address
   
• Browser type
   
• Pages visited
   
• Cookies (see section 8)
   

We use your information to:

• Manage appointments and bookings
   
• Provide consultations and treatments
   
• Create personalised treatment or care plans
   
• Communicate with you about your appointments or services
   
• Improve our services and website experience
   
• Meet legal and regulatory obligations
   

We only collect data that is necessary and relevant to the services we provide.

Under UK GDPR, we process your data based on:

• Consent – where you have given clear permission
   
• Contract – to provide booked services
   
• Legal obligation – where required by law
   
• Legitimate interests – to run and improve our clinic responsibly
   

Health-related data is processed only with your explicit consent.

Your data is:

• Stored securely (digitally and/or in locked physical files)
   
• Accessed only by authorised persons
   
• Retained only for as long as necessary for legal, clinical, or business purposes
   

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

We do not sell or rent your personal data.

Your information may be shared only when necessary with:

• Booking and scheduling platforms
   
• Secure payment providers
   
• Legal or regulatory authorities if required by law
   

All third parties are required to handle your data in compliance with UK GDPR.

You have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request deletion of your data (where legally possible)
   
• Withdraw consent at any time
   
• Object to or restrict processing
   
• Request data portability
   

To exercise your rights, please contact us using the details above.

Our website may use cookies to improve functionality and user experience.
You can manage or disable cookies through your browser settings.

Our website may contain links to external sites. We are not responsible for the privacy practices of other websites and encourage you to review their policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Hair Therapy London
Email: hairtherapyldn@yahoo.com